I recently led a leadership program for an international group of technical managers. We met by phone on the same day and at the same time for eight weeks in a row. One of the explicit promises we made to each other was that we would be on time and fully present for every call.
During one particular meeting, a manager showed up 15 minutes late to the call and said, “Sorry I’m late! This call didn’t make it on my [electronic] calendar.”
Well, that damn calendar – the nerve. No wonder she couldn’t fulfill the promise she made to the team to show up on time. It was the calendar’s fault.